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RETURNS & REFUND

We hope you love your EUGY purchase, however if you would like to return or exchange any item please iniate a returns request by contacting us at support@eugy.com. Please be aware that items sent back to us without submitting a returns request first will not be accepted. 

Please note that all return requests must be initiated within 30 days of the date of receipt of the product.

Submitting a Returns Request

  • Reason for the return

  • Attach photos of the product to confirm the condition

Please find your original order confirmation email and reply to us with the following details:

The item must be in perfect condition and in its original packaging. The customer is responsible for the cost of the item's return and the shipping unless the item is faulty or the incorrect item was sent.

We can only accept returns or exchanges on items purchased from our website: http://EUGY.com . If you purchased your item from another stockist, please get in touch with them directly.

Return Address

Dodoland Return
417 Three Mile Bush Road, Kamo, Whangārei 0185, New Zealand

Please use a secure delivery method to guarantee safe return delivery. Refunds are credited to the account that made the original purchase. Regrettably, any delivery costs will not be refunded (although some exceptions do apply).

 

Damage, Faulty or Incorrect Product

If your item is damaged or faulty when you first receive it, please find your original order confirmation email and reply to us with the following details, as soon as possible:

  • An explanation of the fault

  • Images or video of the item to demonstrate the fault

We will then review your claim, and we will reply back to you if the claim is accepted. We will cover the postage costs for the return of the product.

Incorrect Delivery Address & Refusal to Pay Customs Fees

In the event that an order is sent back to us due to an incorrect shipping address or the refusal to pay customs fees, we will issue a refund for the order upon the safe return of the product. Please note that we are not responsible for the shipping fee to return the item to us, and the initial shipping costs are non-refundable.
 

Reshipping at Customer's Expense

Should you wish to have your order resent after it has been returned for the aforementioned reasons, please be aware that shipping fees will be reapplied. The customer will be responsible for these expenses.

For more information on our shipping terms, delivery times, and frequently asked questions, please visit our Shipping Terms or FAQs pages.

If you have any other questions, please email support@eugy.com

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